Infosys BPM is actively hiring enthusiastic Fresh Graduates to launch their careers in Customer Support. This is a full-time, 100% Work from Office (WFO) position located in Bangalore.
We are looking for candidates with a passion for customer excellence and a willingness to work in a dynamic, 24×7 environment. If you have excellent communication skills and are ready to grow with a global leader, this is your chance.
Job Overview: Customer Support (Voice Process)
| Detail | Information |
| Company Name: | Infosys BPM Ltd. |
| Job Role: | Customer Support – Voice Process |
| Experience: | Freshers |
| Salary: | Not Disclosed |
| Job Location: | Bangalore |
| Work Mode: | 100% Work from Office (WFO) |
| Shifts: | 24×7 Rotational (including US time zones/Night Shifts) |
Key Responsibilities: What You’ll Do
As a Customer Support Representative, you will be the first point of contact for clients. Your main responsibilities will include:
- Providing first-level resolution and demonstrating empathetic customer care.
- Handling customer objections, building rapport, and ensuring smooth resolutions.
- Staying well-informed about all product updates and internal tools.
- Accurately logging tickets, tracking cases, and ensuring timely follow-up with customers.
(H2) Required Skills and Qualifications
Please ensure you meet all the following mandatory criteria:
- Education: Any Full-time Graduate (Candidates with active backlogs are not eligible).
- Communication: Must have excellent communication skills (both written and verbal in English).
- Shifts: Must be willing to work in 24×7 rotational shifts, including US time zones (Night Shifts).
- Work Mode: This is a 100% Work from Office role. No hybrid or remote work option is available.
- Training: Must be ready to complete all client-specific training.
- Preferred: A basic understanding of customer support or any relevant certification is a plus.
How to Apply
Interested and eligible candidates can apply by sending their updated resume directly to the HR team.
Please email your resume along with the required details listed below to:
Required Candidate Information (Must be included in your email):
- Full Name:
- Email ID & Mobile Number:
- Graduation Details (Degree):
- Date of Birth:
- Post-Graduation Details (if applicable):
- Total Experience:
- Relevant Experience (Customer Service / Solution Design):
- Current / Previous Company Name:
- Current CTC (₹):
- Expected CTC (₹):
- Notice Period:
- Current Location: